top of page

Best Price Guarantee

  • How it works

To ensure that you always receive the best price, we will match or beat any competitor's price. If you book a stay or an activity with Travelion Exhibition Services and find a cheaper price on another website, you can claim a refund for the difference up to 24 hours before your check-in date at the property or the start time of the activity. This amount will be paid in the form of Travel Credits directly to your platform wallet.

  • Best Price Guarantee checklist

  • The comparison offer has to be for the same property, accommodation type or activity.

  • The comparison offer needs to have the same check-in and check-out dates or activity start time and duration.

  • The comparison offer must have the same cancellation policy and conditions.

  • The comparison offer must be available to the general public.

  • When can you not make a claim?

  • If the comparison offer is on a website that doesn’t reveal the property or accommodation type you’ll be staying in or the activity type and itinerary.

  • If the comparison offer is part of a loyalty program, rewards program, or member’s discount.

  • If the comparison offer is a limited time promotion, promo code, cashback, coupon, or voucher.

  • How to claim

Send an email to support@traveliones.com at least 24 hours before your check-in/activity start date with the following:

  • Your Order Number in the booking confirmation email that we sent you.

  • The proof of the claim,i.e. a link to the other travel website where you found the cheaper accommodation price or activity.

​

Our customer support team will verify your claim and get back to you within 48 hours.

bottom of page