Best Price Guarantee

  • How it works

To ensure that you always receive the best price, we will match or beat any competitor's price. If you book a stay or an activity with Travelion Exhibition Services and find a cheaper price on another website, you can claim a refund for the difference up to 24 hours before your check-in date at the property or the start time of the activity. This amount will be paid in the form of Travel Credits directly to your platform wallet.

  • Best Price Guarantee checklist

  • The comparison offer has to be for the same property, accommodation type or activity.

  • The comparison offer needs to have the same check-in and check-out dates or activity start time and duration.

  • The comparison offer must have the same cancellation policy and conditions.

  • The comparison offer must be available to the general public.

  • When can you not make a claim?

  • If the comparison offer is on a website that doesn’t reveal the property or accommodation type you’ll be staying in or the activity type and itinerary.

  • If the comparison offer is part of a loyalty program, rewards program, or member’s discount.

  • If the comparison offer is a limited time promotion, promo code, cashback, coupon, or voucher.

  • How to claim

Send an email to support@traveliones.com at least 24 hours before your check-in/activity start date with the following:

  • Your Order Number in the booking confirmation email that we sent you.

  • The proof of the claim,i.e. a link to the other travel website where you found the cheaper accommodation price or activity.

Our customer support team will verify your claim and get back to you within 48 hours.